Support

A person who works on the software reads every message. We normally answer within one business day.

Plan B VPN

• I have no access code. Codes are issued by the administrator of your organisation, not by us. Ask the person who asked you to install the application.
• "Code is no longer valid". The profile was revoked or replaced. Ask your administrator for a new code.
• "Code is already in use". The profile is connected on another device. Disconnect it there, or ask for a second profile.
• Connected, but nothing loads. Turn the tunnel off and on once. If it persists, tell us the profile name and the approximate time — we can check whether the gateway saw a handshake, which is all we can see.
• An application must bypass the VPN. In the application, open the exclusion list and add it. Banking and government applications often refuse to work while any VPN is active; excluding them is the fix. This setting never leaves your device.
• Deleting your data: see Data and Account Deletion.

Plan B Planner

Support for the planner is at plnb.app/support, and its account deletion page is at plnb.app/delete-account.

Flangapp AI

Documentation, licensing and support for the self-hosted builder are at flangapp.com.

Reporting abuse or a security issue

If traffic from our service is being used to attack or abuse your systems, write to info@impeltech.us with logs and timestamps in UTC, and we will act on the profile involved.

If you have found a security vulnerability in one of our applications or services, write to the same address with enough detail to reproduce it. Please give us a reasonable period to fix the issue before disclosing it publicly. We do not take legal action against researchers who act in good faith and do not access other people's data.